Shipping & Delivery
Last Updated: Nov 7th, 2024
We currently offer 2 shipping methods:
1)Standard Shipping:Free, DESLOC will bear the shipping cost
3-6 business days
2)Expedited Shipping: $4.99
2-4 business days
Contact customer service at support@desloc.com if you're uncertain about our coverage at your address. Thank you for your understanding.
If you haven't received any shipping updates or your package after 9 days from placing your order, please contact customer support at support@desloc.com.
If any packages get lost in transit, DESLOC will initiate an investigation with Amazon, our logistics partner, as they are accountable for shipping our products from their warehouse. Amazon typically requires 10 business days to complete its investigation. Once it's completed, we can either send a replacement or provide a full refund.
- How long does delivery generally take?
- How long does it take to process an order?
- How will my delivery be shipped?
- Unexpected Delays
- I ordered more than one item. Will they all be delivered at the same time?
- What countries does DESLOC ship to?
Contact customer service at support@desloc.com if you're uncertain about our coverage at your address. Thank you for your understanding.
- What do I need to do if I receive a product that is not the one I initially ordered?
- What do I do if my product arrives with damages?
- What if I don't receive my package?
If you haven't received any shipping updates or your package after 9 days from placing your order, please contact customer support at support@desloc.com.
If any packages get lost in transit, DESLOC will initiate an investigation with Amazon, our logistics partner, as they are accountable for shipping our products from their warehouse. Amazon typically requires 10 business days to complete its investigation. Once it's completed, we can either send a replacement or provide a full refund.
- Can I change the delivery address of my package after it has been shipped out?
- NOTE:
- Before you order please double-check that all details, such as the contact, phone number, and address, are clearly written. Any missing or inaccurate information could lead to delays, extra charges, or even loss of the package.
- DESLOC is not responsible for any international duties and taxes on your order. All costs incurred during transportation are the customer's sole responsibility.