Shipping & Delivery

Last Updated:  September 1st, 2024
  • How long does delivery generally take?
3-6 business days.
  • How long does it take to process an order?
Orders are typically processed for shipping within 1-2 business days. However, please note that processing times can vary depending on the availability of individual items, the time of year, national holidays, etc. Orders with a particularly popular item that is facing stock challenges may require an additional 1-2 business days for processing and shipping. We apologize in advance for any inconvenience these delays may have caused and appreciate your patience.
  • What are the shipping costs?
DESLOC will bear the shipping cost.
  • How will my delivery be shipped?
DESLOC partners with Amazon for shipping our products. They will choose carriers that they think work best for our customers, like USPS, UPS, and FedEx.
  • Unexpected Delays
Unexpected situations like a surge in orders or factors like weather conditions or holidays can lead to delays. If there is an unusual delay in shipping, we will inform you via email.
  • I ordered more than one item. Will they all be delivered at the same time?
DESLOC strives to deliver all your items at the same time, but there may be cases where products are shipped separately, depending on the shipping options for various products. You will receive an email notification once an item has been shipped.
  • What countries does DESLOC ship to?
We ship to the continental United States only and do not currently ship to the following U.S. territories or States: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, or the U.S. Virgin Islands. Also, please note that we do not ship to PO.BOX and military addresses.
Contact customer service at support@desloc.com if you're uncertain about our coverage at your address. Thank you for your understanding.
  • What do I need to do if I receive a product that is not the one I initially ordered?
Please contact customer support at support@desloc.com.
  • What do I do if my product arrives with damages?
Please contact customer support at support@desloc.com.
  • What if I don't receive my package?
If the tracking status shows "delivered" but you haven't received your package, please contact customer support at support@desloc.com.
If you haven't received any shipping updates or your package after 9 days from placing your order, please contact customer support at support@desloc.com.
If any packages get lost in transit, DESLOC will initiate an investigation with Amazon, our logistics partner, as they are accountable for shipping our products from their warehouse. Amazon typically requires 10 business days to complete its investigation. Once it's completed, we can either send a replacement or provide a full refund.
  • Can I change the delivery address of my package after it has been shipped out?
It's important to double-check your address before placing an order, as we are unable to make changes once the package is on its way. If needed, please contact the carrier to reroute the delivery.
  • NOTE:
  • Before you order please double-check that all details, such as the contact, phone number, and address, are clearly written. Any missing or inaccurate information could lead to delays, extra charges, or even loss of the package.
  • DESLOC is not responsible for any international duties and taxes on your order. All costs incurred during transportation are the customer's sole responsibility.