FAQ
Email (support@desloc.com):
24/7 hours online
Emergency Hotline
+86 (0571) 87119283
Live-Chat: 8:00PM to 9:00AM PDT MON-FRI
Average time to reply: 24h
Who's DESLOC
DESLOC's story begins with its parent company, DESMAN, one of the popular smart lock brands in Asia. Since it was founded in 2009, DESMAN has thrived in Asian markets, offering top-quality, high-security smart lock products. With a successful track record of over 16 years, DESMAN has built a loyal customer base of nearly 10,000,000 users in China, India, and Southeast Asia, with a consistently high level of customer satisfaction.
Why choose DESLOC?
100,000+ Switch Operations
100+ Customer Service Staff
200+ Patents 20+ Software Copyrights
4 Extreme Environment Test Stations
International Brand Partnerships（Panasonic, Hafele and GODREJ）
What is your warranty policy?
DESLOC guarantees the quality of our products and offers a 1-Year Limited Warranty for all items purchased directly from us or our authorized resellers. This warranty covers any defects in materials or workmanship that occur under regular use and conditions.
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Please notice that your name, e-mail and the order number of Amazon are required for further contact.
Please feel free to contact us if you have any issue.
Blog Posts
Why Smart Locks Are Ideal for New Parents
New parents often find themselves in situations where they are frantically looking for their keys—while balancing a baby in one arm and digging through bags with the other. Fortunately, smart loc...
Innovative Solutions for a Safer and More Convenient Office Environment
In today’s dynamic work environment, enhancing safety and convenience is a priority for every organization. While smart locks have become popular in homes, they can provide equally significant be...
The First Step to Securing Your Future Home
When decorating a new home, many people focus on furniture, walls, and flooring, often overlooking the critical security detail of door locks. Smart locks not only strengthen home security but al...
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