FAQ
Email (support@desloc.com):
24/7 hours online
Emergency Hotline:
+1 (888) 572 6136
Live-Chat: 8:00PM to 9:00AM PDT MON-FRI
Average time to reply: 24h
Who's DESLOC
DESLOC's story begins with its parent company, DESMAN, one of the popular smart lock brands in Asia. Since it was founded in 2009, DESMAN has thrived in Asian markets, offering top-quality, high-security smart lock products. With a successful track record of over 16 years, DESMAN has built a loyal customer base of nearly 10,000,000 users in China, India, and Southeast Asia, with a consistently high level of customer satisfaction.
Why choose DESLOC?
100,000+ Switch Operations
100+ Customer Service Staff
200+ Patents 20+ Software Copyrights
4 Extreme Environment Test Stations
International Brand Partnerships（Panasonic, Hafele and GODREJ）
What is your warranty policy?
DESLOC guarantees the quality of our products and offers a 1-Year Limited Warranty for all items purchased directly from us or our authorized resellers. This warranty covers any defects in materials or workmanship that occur under regular use and conditions.
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Please notice that your name, e-mail and the order number of Amazon are required for further contact.
Please feel free to contact us if you have any issue.
Blog Posts
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Breaking a key inside the lock is a situation most of us have encountered at some point—especially on cold winter mornings or when rushing to get to work. Discovering that your key has snapped off...
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Imagine a home where everything responds seamlessly to your commands. In the morning, your alarm clock goes off, the curtains gently open to let in the sunlight, and your coffee machine prepares a...
Safeguard Your Festive Moments This Christmas with Smart Locks
Christmas is here! The streets are alive with festive cheer, and the hustle of home preparations is in full swing—decorating the tree, stringing lights, organizing parties, and wrapping gifts. Ami...
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