FAQ

  • Who is DESLOC?
  • Why choose DESLOC?
  • How to contact DESLOC Customer Service Representative?
  • How to install A100F Smart Lock with Fingerprint Recognition ?
  • How to reset the smart door lock?
  • How to set up fingerprint unlocking?
  • How many passcodes and fingerprints can the A100F stores?
  • If I want to split the finish/trim, can I buy the exterior keypad assembly for the locks separately?
  • What are included in the A100F package you get?
  • How can I make sure the smart lock is properly installed?
  • How do I check to see if the door is the right size for my smart lock?
  • How do I calibrate the deadbolt?
  • How do I set my smart door lock to auto-lock?
  • Why can I unlock my smart lock with the knob and key, but not with the pin code?
  • Why can’t I add the PIN code after I reset the smart lock?
  • Can DESLOC smart lock notify you when battery is low?
  • Why is my generated passcode not working on the lock?
  • Why is the spindle on my Smart Lock so loose?
  • What should I do if I forgot the Initial Code?
  • The keypad is too bright. How to adjust it?
  • Will the numbers on the smart lock keypad eventually wear off?
  • Is it safe to install if my front door is directly facing sunlight?
  • Is the smart lock weatherproof?
  • Do DECLOC locks work at -22°F?
  • Do DESLOC locks work when the power is out?
  • Which DESLOC smart lock is suitable for sheds, warehouses or storages?
  • How to set Admin passcode in the App?
  • What is the physical dimension of the lock?
  • Are the keys from different lock same?
  • Can I lock the door manually when I am outside ?
  • What is ID number when I program the A100F?
  • Why does it lock automatically?
  • How do I enable Remote Control for B200 Smart Door Lock?
  • How to connect the Gateway with B200?
  • Does this work with Alexa, Google, or Siri?
  • How do I enable Amazon Alexa/Google Assistant Voice Control?
  • When unlocking a door with Google Assistant/Alexa, does the PIN number have to be input every time?
  • Are DESLOC locks hack-proof?
  • What is included in the B200 package you get?
  • Can you put a DESLOC smart lock on any door type?
  • How to install B200 Fingerprint Smart Lock?
  • How can I make sure the smart lock is properly installed?
  • How to tell if the smart lock is a left or right door opener?
  • How to reset the smart door lock?
  • How to set up fingerprint unlocking?
  • How do I check to see if the door is the right size for my smart lock?
  • How do I enable the Passage Mode?
  • How do I calibrate the deadbolt?
  • How to update firmware?
  • How do I set my smart door Lock to Auto-Lock?
  • Why can I unlock my smart lock with the knob and key, but not with the passcode or app?
  • Why can’t I add the PIN code after I reset the smart lock?
  • Can DESLOC smart lock notify you when battery is low?
  • Why is the spindle on my Smart Lock so loose?
  • The keypad is too bright. How to adjust it?
  • Will the numbers on the smart lock keypad eventually wear off?
  • Is it safe to install if my front door is directly facing sunlight?
  • Is the smart lock weatherproof?
  • Do DECLOC locks work at -22°F?
  • Do DESLOC locks work when the power is out?
  • Which DESLOC smart lock is suitable for sheds, warehouses or storages?
  • How to connect the Gateway with B200?
  • How to switch the WiFi frequencies on your router?
  • How to identify the frequency band of your WiFi network, 2.4 GHz or 5 GHz?
  • How to share your devices with your family?
  • How to create an account and pair it with the Smart Door Lock App?
  • How to set a passcode in the App?
  • How do I enable Remote Control for B200 Smart Door Lock?
  • How to add fobs in the App?
  • How do I receive unlock notifications on my App?
  • Can the TT Lock App manage multiple locks with the same account?
  • Why I couldn’t find the smart lock when I try to pair it with the APP?
  • Why the deadbolt extends when I click unlock in the APP and retracts when I click lock?
  • Is TT Lock app free to use?
  • Why does my battery level for my Smart Lock show incorrectly?
  • Will TT Lock send me a notification when it’s unlocked from the inside?
  • Can I change the Master passcode before pairing my lock with App?
  • Are the keys from different lock same?
  • What is the physical dimension of the lock?
  • Can I lock the door manually when I am outside ?
  • Does the initial password still work after pairing with the APP?
  • Why does my door unlock automatically?
  • How to lock my door?
  • Why does the App keep showing a locked state?
  • Why does the lock keep saying low battery?
  • Why doesn't it lock automatically?
  • Can I import the Settings for another lock
  • What is the G2 Gateway?
  • How to connect the G2 Gateway ?
  • Does the G2 gateway support 5 GHz Wi-Fi networks?
  • What does the G2 gateway's indicator light signify?
  • What should be the distance between the G2 gateway and the smart lock?
  • How to reboot G2 Gateway?
  • What is the necessary APP for G2 Gateway?
  • How to pair G2 Gateway with TT Lock?
  • How to connect G2 Gateway with smart lock?
  • Do I need to pair the G2 Gateway multiple times?
  • Why cannot I find my gateway in TT Lock?
  • Can I connect the gateway to multiple locks?
  • Can I transfer a coupon from one account to another?
  • Can I get a lock after purchasing the promotion code?
  • How long does delivery generally take?
  • What are the shipping costs?
  • How will my delivery be shipped?
  • I ordered more than one item. Will they all be delivered at the same time?
  • What if I don't receive my package?
  • Can I change the delivery address of my package after it has been shipped out?
  • What countries does DESLOC ship to?
  • What is your return policy?
  • Conditions for 30-Day Money-Back Guarantee for Any Reason
  • How long does it take to get a refund after returning the product?
  • What is your warranty policy?
  • Exclusions from warranty coverage

About DESLOC

Who is DESLOC?

DESLOC's story begins with its parent company, DESMAN, one of the popular smart lock brands in Asia. Since it was founded in 2009, DESMAN has thrived in Asian markets, offering top-quality, high-security smart lock products. With a successful track record of over 15 years, DESMAN has built a loyal customer base of nearly 10,000,000 users in China, India, and Southeast Asia, with a consistently high level of customer satisfaction.

Why choose DESLOC?

We have: 100,000+ Switch Operations, 100+ Customer Service Staff, 200+ Patents 20+ Software Copyrights, 4 Extreme Environment Test Stations and International Brand Partnerships(Panasonic, Hafele and GODREJ).

How to contact DESLOC Customer Service Representative?

You can contact us using the contact details below:
Mail:  support@desloc.com
Official Website:  www.desloc.com
Phone: +1 (888) 572 6136 (working hours)

 

A100F Smart Fingerprint Deadbolt

How to install A100F Smart Lock with Fingerprint Recognition ?

Please refer to the instruction manual for specific installation steps, and a video demonstration is provided for installing and configuring the lock (Installation Video).

How to reset the smart door lock?

Press the reset button for 3s. There will be 1 long beep and blue light flashing once, then 3 short beeps and red light flashing 3 times.After reset,The lock is reset to the factory mode, Master PlN code will be back to 123456,and all User PlN codes and Userfingerprints will be erased.

How to set up fingerprint unlocking?

To add a user fingerprint in the A100F Smart Fingerprint Deadbolt, follow these steps:
1. Enter the Master PIN code and press the unlock button.
2. Press "1", unlock, "2", and unlock in that order.
3. Press the ID number (01-50) for the user and the unlock button. ID number means that the user is creating a serial number for his fingerprint,it's numbered by his own from 01-50,which means the code he creats is NO.01 or No.02.
4. Place your finger on the fingerprint reader 5 times to register the fingerprint.

How many passcodes and fingerprints can the A100F stores?

The A100F model smart lock can store 99 codes and 50 fingerprints.

If I want to split the finish/trim, can I buy the exterior keypad assembly for the locks separately?

Regrettably, that is not an option. If you encounter any issues, please get in touch with customer service promptly.

What are included in the A100F package you get?

Exterior Lock; Front Rubber Pad; Mounting Plate; Interior Lock; Deadbolt; Reset Tool; Strike Plate; 5 Mechanical Keys; 4 Deadbolt/Strike Plate Screws; 2 Mounting Plate Screws; 3 interior Lock Screws; Spare screws;User Manual;4 Batteries; Desiccant

How can I make sure the smart lock is properly installed?

There are three ways to check if the smart lock has been properly installed. Once the smart lock is installed, please check the following points: 
1. Ensure the lock is tightly secured by trying to move it with your hands. 
2. Turn the deadbolt using the keys provided to ensure the deadbolt can function smoothly. 
3. Close your door and ensure that the deadbolt can be engaged and disengaged smoothly.

How do I check to see if the door is the right size for my smart lock?

Ensure that the door thickness is 1-3/8" to 2"; the door hole diameter is 2-1/8"; the backset size is 2-3/8" or 2-3/4" with the deadbolt.

How do I calibrate the deadbolt?

Our locks don't need to be calibrated.

How do I set my smart door lock to auto-lock?

1.Enter Master PIN code,press the unlock button
2.Enter 5 and press the unlock button
3.Enter 3-30(Second),and press the unlock button
The lock will be locked automatically  for a certain duration (3-30s)

Why can I unlock my smart lock with the knob and key, but not with the pin code?

It could be due to an electronic failure inside the lock.please get in touch with customer service promptly. please get in touch with customer service promptly.

Why can’t I add the PIN code after I reset the smart lock?

The first thing is to change the Master Pin code and confirm that the installation and setup steps are done correctly; if so, it is probable that the lock's electronics are not operational. please get in touch with customer service promptly.

Can DESLOC smart lock notify you when battery is low?

There is a low battery reminder. When the battery voltage falls below 4.8V , there will be sound and light alerts,which means you need to change battery.

Why is my generated passcode not working on the lock?

The first thing to do is to confirm that the installation and setup steps are done correctly; if so, it is probable that the lock's electronics are not operational. please get in touch with customer service promptly.

Why is the spindle on my Smart Lock so loose?

If the spindle (shaft) appears loose when the Smart Locks are assembled. it is not a defect. When the spindle is properly aligned and inserted through the deadbolt hole (ensure it is inserted flat or square), it will fasten securely and not feel loose anymore.

What should I do if I forgot the Initial Code?

It is recommended that you reset the lock to restore the factory settings.the default Master Pin code is 123456.

The keypad is too bright. How to adjust it?

Sorry, we don't have keyboard brightness adjustment at the moment.

Will the numbers on the smart lock keypad eventually wear off?

Our door lock keypad is designed to withstand 100,000 uses without fading the numbers.

Is it safe to install if my front door is directly facing sunlight?

Yes. Regular sunlight won't harm the lock, but it could speed up its deterioration, so it's advisable to provide some protection for the locks.

Is the smart lock weatherproof?

Our door locks are resistant to water up to an IPX4 standard. However, we advise against using them in direct rain conditions (such as when there is no shelter over your front door and it is continuously raining).

Do DECLOC locks work at -22°F?

Yes, our products can adapt to temperatures from -22°F to 158°F.

Do DESLOC locks work when the power is out?

Yes. The lock is powered by four batteries, with the option of emergency power supply via the USB port in case the battery level is insufficient.

Which DESLOC smart lock is suitable for sheds, warehouses or storages?

Both of our DESLOC locks are suitable for use on non-primary doors, such as sheds or storerooms.

How to set Admin passcode in the App?

Set your new Admin passcodes: Click settings>Basics >Admin Passcode.

What is the physical dimension of the lock?

The outdoor panel size of A100F is 5.08 x 2.99 x1.38 inches and the indoor panel size is 5.51 x2.68 x1.30 inches.

Are the keys from different lock same?

No, due to security concern, every lock's keys are unique.

Can I lock the door manually when I am outside ?

Yes,you need to press Lock button for 2 seconds to lock

What is ID number when I program the A100F?

ID number means that the user is creating a serial number for his fingerprint,it's numbered by his own,which means the code he creats is NO.01 or No.02.

Why does it lock automatically?

 Automatic locking is the default setting on the A100,you can cancel this feature or change the Delay time.

 

B200 Smart Fingerprint Deadbolt

How do I enable Remote Control for B200 Smart Door Lock?

Connect the smart lock to the TT Lock APP, and then connects it to the gateway to realize remote control of the smart lock.

How to connect the Gateway with B200?

After paring, Click "Gateway" > choose the gateway connected > nearby locks > check if the signal is strong > move the gateway closer to lock if the signal is weak. Ensure that the smart lock is no more than 15 feet away from the gateway, it will connected with Gateway autonomously,and confirm that both your phone and the gateway are linked to the identical WiFi network (The gateway only works with 2.4 GHz WiFi). If you have 5G Wi-Fi, you can set and add 2.4Ghz Wi-Fi by dual-band router.

Does this work with Alexa, Google, or Siri?

It can only connect with Google Assistant and Alexa.

How do I enable Amazon Alexa/Google Assistant Voice Control?

Click Settings (on the upper right) > Turn on the "Unlock by Voice" and set the code for unlocking by voice.

When unlocking a door with Google Assistant/Alexa, does the PIN number have to be input every time?

Yes, you'll need to re-enter the code every time you unlock the door with the voice assistant.

Are DESLOC locks hack-proof?

Yes, they are.

What is included in the B200 package you get?

Exterior lock; Interior lock; Mounting Plate; Strike Plate;Deadbolt; 2 Fobs;  5 Mechanical keys;3 Interior Lock screws; 4 Deadbolt/Strike Plate Screws; 2 MountingPlate Screws;Spare screws; User Manual; 4 Batteries; Desiccant

Can you put a DESLOC smart lock on any door type?

It can be installed on any door with a thickness of 35-50 mm.

How to install B200 Fingerprint Smart Lock?

Please refer to the instruction manual for specific installation steps, and a video demonstration is provided for installing and configuring the lock (Installation Video).

How can I make sure the smart lock is properly installed?

There are four ways to check if the smart lock has been properly installed. Once the smart lock is installed, please check the following points: 
1. Ensure the lock is tightly secured by trying to move it with your hands. 
2. Turn the deadbolt using the keys provided to ensure the deadbolt can function smoothly. 
3. Close your door and ensure that the deadbolt can be engaged and disengaged smoothly.
4. Use the TT Lock app to lock and unlock the door.

How to tell if the smart lock is a left or right door opener?

Locate the door hinge while standing outside your door (facing the keypad). It is crucial to adjust the smart lock's door-opening direction using either a phone App or programming code. It is suggested to utilize the TT Lock App on your phone for a more convenient setup.

How to reset the smart door lock?

Reset method 1: (Recommended)
1. Remove one battery and wait for 5 seconds.
2. Put the battery back.
3. Long press the reset button for 10 seconds while the keypad lights up.
4. After hearing "Please input the initialization password", enter 000#
5. After hearing "Administrator deleted successfully", it means the reset is successful.
Reset method 2:
1. Uninstall the back lock by opening the battery cover and removing 3 screws on the back lock.
2. Load the batteries.
3. Hold the Reset Button (as shown below) for 5seconds. You'll hear the sound"Input initializationpasscode" from the lock.
4. Input 000# on the keypad after the sound. You'll hear"Administrator deleted successfully", indicating that the reset is successful.

How to set up fingerprint unlocking?

Add Fingerprints
Step1: Tap on "Fingerprints"
Step2: Tap on "Add Fingerprints"
Step3: Set up the validity period of the fingerprint.
Step4: Follow the instructions on the App. You will be asked to place your finger on the sensor 4 times.

How do I check to see if the door is the right size for my smart lock?

Ensure that the door thickness is 1-3/8" to 2"; the door hole diameter is 2-1/8"; the backset size is 2-3/8" or 2-3/4" with the deadbolt.

How do I enable the Passage Mode?

Tap "Settings">Tap "Passage Mode" > Set the specific time period > During the specific time period, the lock remain unlocked until it is manually locked (Auto lock will be disabled during the Passage Mode validity period).

How do I calibrate the deadbolt?

Our locks don't need to be calibrated.

How to update firmware?

To upgrade the TT Lock firmware, open the TT Lock App, go to the lock's "Settings" menu, choose "Firmware Update", and follow the instructions. Stay close to the lock while updating.

How do I set my smart door Lock to Auto-Lock?

Our door locks can be set to auto-lock, and the delay time for auto-locking can be set between 5 and 900 seconds. 
Click "Settings" >  "Auto Lock" ,the lock will automatically lock the door when it has be opened after 5 seconds by default. 

Why can I unlock my smart lock with the knob and key, but not with the passcode or app?

Please try changing the door opening direction to the opposite side in the app.

Why can’t I add the PIN code after I reset the smart lock?

The first thing to do is to confirm that the installation and setup steps are done correctly; if so, it is possible that the lock's electronics are not operational.

Can DESLOC smart lock notify you when battery is low?

There is a low battery reminder when the battery voltage falls below 4.8 V

Why is the spindle on my Smart Lock so loose?

If the spindle (shaft) appears loose when the Smart Locks are assembled. it is not a defect. When the spindle is properly aligned and inserted through the deadbolt hole (ensure it is inserted flat or square), it will fasten securely and not feel loose anymore.

The keypad is too bright. How to adjust it?

Sorry, we don't have keyboard brightness adjustment at the moment.

Will the numbers on the smart lock keypad eventually wear off?

Our door lock keypad is designed to withstand 100,000 uses without fading the numbers.

Is it safe to install if my front door is directly facing sunlight?

Yes. Regular sunlight won't harm the lock, but it could speed up its deterioration, so it's advisable to provide some protection for the locks.

Is the smart lock weatherproof?

Our door locks are resistant to water up to an IPX4 standard. However, we advise against using them in direct rain conditions (such as when there is no shelter over your front door and it is continuously raining).

Do DECLOC locks work at -22°F?

Yes, our products can adapt to temperatures from -22°F to 158°F.

Do DESLOC locks work when the power is out?

Yes. The lock is powered by four batteries, with the option of emergency power supply via the USB port in case the battery level is insufficient.

Which DESLOC smart lock is suitable for sheds, warehouses or storages?

All of our DESLOC locks are suitable for use on non-primary doors, such as sheds or storerooms.

How to connect the Gateway with B200?

The Gateway will connect B200 automatically after pairing them with App.

How to switch the WiFi frequencies on your router?

Step1: Prepare a PC or Mac and open a Web browser
Step2: Locate the router IP address 
Log into your router’s settings page by typing its IP address.
NOTES:
·Use the username and password you designated when creating your WiFi network. (can always be found in your router)
·The IP address always starts with http:// followed by four number sequences separated by dots. 
·Go to the wireless settings to change the WiFi channel.

How to identify the frequency band of your WiFi network, 2.4 GHz or 5 GHz?

Most routers come with "dual-band" WiFi, which means they support both 2.4G and 5G WiFi frequency bands. They may use the same SSID (SSID = network name), or have a unique SSID, such as "YourWifi" and "YourWifi_5G". if you want to learn more detail,pls read our article of troubleshooting.

How to share your devices with your family?

You can authorize your family. An authorized admin can do the following:① Unlock/lock via the app.②Generate/edit/delete passcodes/lC card/fingerprints.③ Adjust settings like passage mode, auto-lock timer, and turnon/off the lock sound.
Step1: Click Authorized Admin.Step2: Enter recipient's account, it can be the phone number or email address used during registration.

How to create an account and pair it with the Smart Door Lock App?

Click Register to get started. Enter the email or phone number and set the password. Click Get Code and enter the verification code (please select the correct Country/Region).

How to set a passcode in the App?

Set your new Admin passcodes: Click settings>Basics >Admin Passcode.

How do I enable Remote Control for B200 Smart Door Lock?

Configure a gateway to B200 and connect the smart lock to the APP, which then connects to the gateway to realize remote control of the smart lock.

How to add fobs in the App?

Step 1: Click "Cards"
Step 2: Click "Add a Card"
Step 3: Set the valid period of the fob
Step 4: Once the lock says "Please swipe your card" > place the fob against 5 on the keypad.
Step 5: lf you hear the prompt voice "Input successful", it means that the fob can be used to unlock your door.

How do I receive unlock notifications on my App?

1.Click "Setting" from the main menu
2.Enable "Notification push"
Note: If you need the app to be able to notify you in real time, you have to pair the lock with a gateway.

Can the TT Lock App manage multiple locks with the same account?

Yes, the TT Lock App can manage multiple locks with the same account

Why I couldn’t find the smart lock when I try to pair it with the APP?

Pls keep Bluetooth on and activate the keypad when you pair locks with TT Lock

Why the deadbolt extends when I click unlock in the APP and retracts when I click lock?

This may be due to the incorrect door opening direction configured in the TT Lock app. You can switch the door opening direction to the opposite direction in the TT Lock app.

Is TT Lock app free to use?

Yes, you can manage your B200 smart locks for free through the TT Lock app.

Why does my battery level for my Smart Lock show incorrectly?

 TT Lock APP > Settings (homepage) > Basic > Battery > Update.

Will TT Lock send me a notification when it’s unlocked from the inside?

No, TT Lock will not send a notification when it's unlocked from the inside.

Can I change the Master passcode before pairing my lock with App?

Do not use the keypad to change the Master Password before pairing the lock in the APP. Before pairing, you may need to touch the keypad to activate the lock. If the app does not find the lock or cannot connect, please reset the lock.

Are the keys from different lock same?

No, due to security concern, every lock's keys are unique.

What is the physical dimension of the lock?

The outdoor panel size of B200 is 5.67 x 2.56 x1.02 inches and the indoor panel size is 5.79 x2.80 x1.30 inches.

Can I lock the door manually when I am outside ?

Yes,you need to press # for 2 seconds

Does the initial password still work after pairing with the APP?

No, TTLock will generate a random new passcode which can be found in settings.

Why does my door unlock automatically?

B200 has Auto-Lock feature,If the door opening direciton is not correct,the feature will be Auto-Unlock,pls choose your correct door opening direction in App 

How to lock my door?

Hold the button in App to lock,and touch the button to unlock

 

Why does the App keep showing a locked state?

The icon will not changed, always shows the lock state, and has no relationship with the lock state

Why does the lock keep saying low battery?

The Lock may reads abnormal battery information. You are advised to update the battery level in the software after reinstalling the battery.(Path:Lock's Setting>Basics>Battery>Update)

Why doesn't it lock automatically?

Automatic locking is not a default feature and requires you to set it up before it can be used

Can I import the Settings for another lock

Yes,you can import valid ekeys,passcodes,cards from another lock,but no fingerprints.

G2 Smart Lock Gateway

What is the G2 Gateway?

The G2 Gateway is a device that pairs with a smart lock to allow for remote locking and unlocking features when you are away from home.

How to connect the G2 Gateway ?

1.Open the TT Lock app and tap the menu icon, then select "Gateway".
2.Connect the Gateway to a power source using the included cable. Wait for the indicator light to flash red and blue.
3.When the indicator light is flashing, return to the app and tap the "+" button to add a new device. Select the G2(Wi-Fi) and follow the instructions to connect your Gateway and 2.4GHz Wi-Fi network
4.Once the Gateway is connected to your Wi-Fi, make sure to turn on the "Remote Unlock" setting for your smart lock in the app. This will allow you to control your lock remotely using the TT Lock or virtual assistants like Alexa and Google Assistant.

Does the G2 gateway support 5 GHz Wi-Fi networks?

No, G2 Gateway only supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.

What does the G2 gateway's indicator light signify?

Yes, G2 Gateway features two types of indicator lights.
Setup Mode: The red and blue lights are flashing alternately 
Working Mode: The blue light is flashing 
Network Failure: The red light is flashing

What should be the distance between the G2 gateway and the smart lock?

The distance should be within 15 feet.

How to reboot G2 Gateway?

1. Unplug the G2 Gateway from the outlet. 
2. Re-plug the G2 Gateway into the outlet.

What is the necessary APP for G2 Gateway?

TT Lock is required for connecting the G2 Gateway with the smart lock.

How to pair G2 Gateway with TT Lock?

Our instruction manual provides a comprehensive guide on how to pair them.

How to connect G2 Gateway with smart lock?

The G2 Gatewauy will connect your samrt locks on TT Lock autonomously.

Do I need to pair the G2 Gateway multiple times?

No. After a successful initial pairing of the G2 Gateway, subsequent pairings will occur automatically following a reboot.

Why cannot I find my gateway in TT Lock?

Check the gateway status indicator. You can search for the gateway only when the red and blue indicators are flashing

Can I connect the gateway to multiple locks?

Yes,but the distance between the gateway and the locks should not be too far .(The distance should be within 10 feet for more stable connection)

Orders

Can I transfer a coupon from one account to another?

No, coupons cannot be transferred.  Once the coupon is used on your account, transferring the credits to a different account is not allowed. This applies to all DESLOC promotions, including Black Friday, PetSmart, etc.

Can I get a lock after purchasing the promotion code?

Sorry, our promotion code is about offering discount when purchasing our product.

Shipping

How long does delivery generally take?

We currently offer 2 shipping methods:
1)Standard Shipping:Free
3-6 business days
2)Expedited Shipping: 4.99
2-4 business days
Note: It takes 48 hours to process the order. After receiving your order, we will carry out strict quality control inspection and testing to ensure the product quality before shipment to your satisfaction. However, please note that processing times are also affected by product availability, time of year, national holidays, etc. If your order includes a very popular item and is experiencing stock issues, the order can take 1-2 working days to process and ship. We apologize in advance for any inconvenience caused by these delays and appreciate your patience. 

What are the shipping costs?

DESLOC will bear the standard shipping cost. For expedited shipping, the shipping cost is 4.99.

How will my delivery be shipped?

DESLOC partners with Amazon for shipping our products. They will choose carriers that they think work best for our customers, like USPS, UPS, and FedEx.

I ordered more than one item. Will they all be delivered at the same time?

DESLOC strives to deliver all your items at the same time, but there may be cases where products are shipped separately, depending on the shipping options for various products. You will receive an email notification once an item has been shipped.

What if I don't receive my package?

If the tracking status shows "delivered" but you haven't received your package, please contact customer support at support@desloc.com.
If you haven't received any shipping updates or your package after 9 days from placing your order, please contact customer support at support@desloc.com.
If any packages get lost in transit, DESLOC will initiate an investigation with Amazon, our logistics partner, as they are accountable for shipping our products from their warehouse. Amazon typically requires 10 business days to complete its investigation. Once it's completed, we can either send a replacement or provide a full refund.

Can I change the delivery address of my package after it has been shipped out?

It's important to double-check your address before placing an order, as we are unable to make changes once the package is on its way. If needed, please contact the carrier to reroute the delivery.

What countries does DESLOC ship to?

We ship to the continental United States only and do not currently ship to the following U.S. territories or States: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, or the U.S. Virgin Islands. Also, please note that we do not ship to PO.BOX and military addresses.

30-Day Money-Back Guarantee for Any Reason

What is your return policy?

If you are not completely satisfied with your DESLOC product within 30 days of purchase, simply return it unopened in the original packaging with your order number for a full refund. If there are no quality issues, we kindly request that you cover the return delivery cost. Before you decide to return the product, please contact us at support@desloc.com. Note: unauthorized return is not acceptable.

Conditions for 30-Day Money-Back Guarantee for Any Reason

Refunds shall be requested within 30 days of filing a warranty claim.
Only purchases from DESLOC's authorized online stores are covered by this policy.
Undamaged products can be returned for a full refund, regardless of the reason.
Without prior communication with us, your return will not be processed. 
Corporate purchases/bulk orders (>10 units) may not be refundable.
All accessories and the original packaging shall be included in returns.
The refund process will begin once DESLOC has received and inspected the returned item.
When returning goods, please keep the proof of posting from your shipper, as we are not liable for any missing items without it. We strive to process returns as soon as they arrive.

How long does it take to get a refund after returning the product?

Once the return package arrives at our warehouse and we will check if the return is fine, if everything is good,refunds will be processed, usually within 4-9 working days, using the same payment method as your original order.

Warranty

What is your warranty policy?

DESLOC guarantees the quality of our products and offers a 1-Year Limited Warranty for all items purchased directly from us or our authorized resellers. This warranty covers any defects in materials or workmanship that occur under regular use and conditions.

Exclusions from warranty coverage

Products without sufficient proof of purchase
Lost or stolen products
Items with expired warranties
Non-quality-related issues (more than 30 days post-purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage caused by the improper use of products (including, but not limited to, dropping, exposure to extreme temperatures, water damage, improper operation of devices)
Purchases from unauthorized resellers