Política de envío
How long does delivery generally take?
We currently offer two shipping methods:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2–4 business days
Delivery timeframes are estimates and begin after your order has been processed and shipped. Available shipping methods and delivery times may vary depending on the destination, carrier availability, weather conditions, holidays, and other factors beyond our control.
Deliveries to remote areas, offshore islands, military or diplomatic addresses, and P.O. Boxes may take longer.
How long does it take to process an order?
Orders are usually processed within 1–2 business days.
After receiving your order, we conduct quality control inspections and product testing before shipment. Processing times may be affected by product availability, seasonal demand, national holidays, and other factors.
If your order includes a high-demand or temporarily out-of-stock item, processing may take an additional 1–2 business days. We apologize for any inconvenience and appreciate your patience.
How will my order be shipped?
DESLOC works with trusted logistics partners, including Amazon fulfillment services, to fulfill and ship our products. Based on the destination and available delivery services, our logistics partner may select carriers such as USPS, UPS, or FedEx.
Carrier availability may vary by destination.
Unexpected delays
Unexpected circumstances—including high order volumes, severe weather, carrier disruptions, and holidays—may cause shipping delays.
If your order experiences an unusual delay, we will notify you by email.
Where does DESLOC ship?
DESLOC ships to most addresses in the United States and Canada, including certain remote destinations and special address types.
Additional shipping fees and delivery limitations may apply to specific destinations.
United States
We ship to addresses throughout the continental United States.
The following destinations are also eligible for delivery but are subject to an additional shipping fee:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Other eligible offshore or remote island destinations
An additional shipping fee of US$25 per weight bracket applies to orders shipped to these destinations.
The surcharge is calculated based on the total shipping weight of the package:
|
Package weight |
Additional shipping fee |
|
0–0.99 kg |
US$25 |
|
1.00–1.99 kg |
US$50 |
|
2.00–2.99 kg |
US$75 |
|
3.00–3.99 kg |
US$100 |
The surcharge continues to increase by US$25 for each additional weight bracket.
Any applicable surcharge will be calculated and displayed automatically at checkout.
Canada
We ship to most addresses in Canada.
Due to current operational limitations, we are temporarily unable to ship to addresses in Quebec or Saskatchewan.
The following destinations are also eligible for delivery but are subject to an additional shipping fee:
- Yukon
- Northwest Territories
- Nunavut
An additional shipping fee of CA$15 per weight bracket applies to orders shipped to these destinations.
The surcharge is calculated based on the total shipping weight of the package:
|
Package weight |
Additional shipping fee |
|
0–0.99 kg |
CA$15 |
|
1.00–1.99 kg |
CA$30 |
|
2.00–2.99 kg |
CA$45 |
|
3.00–3.99 kg |
CA$60 |
The surcharge continues to increase by CA$15 for each additional weight bracket.
Any applicable surcharge will be calculated and displayed automatically at checkout.
Do you ship to military and diplomatic addresses?
Yes. We accept orders shipped to eligible military and diplomatic addresses.
Packages are generally delivered to the designated mailroom, reception area, security desk, guard station, or another authorized receiving point. Delivery directly to the recipient or an individual residence cannot be guaranteed.
Customers must provide the recipient’s full name, phone number, and complete delivery address when placing an order.
Due to carrier and local access restrictions, these shipments may be more likely to experience delays, unsuccessful delivery attempts, returns, or loss.
Do you ship to P.O. Boxes?
Yes. We accept deliveries to eligible P.O. Box addresses.
Customers must provide all of the following information:
- The full street address of the post office
- The P.O. Box number
- The recipient’s full name
- A valid recipient phone number
- The correct city, state or province, postal code, and country
Incomplete or inaccurate information may result in delays, additional charges, unsuccessful delivery attempts, or the package being returned to the sender.
Due to carrier and local delivery limitations, P.O. Box shipments may be more likely to experience delays, unsuccessful delivery attempts, returns, or loss.
If you are unsure whether we can deliver to your address, please contact support@desloc.com before placing your order.
What should I do if I receive the wrong product?
If you receive a product that is different from the one you ordered, please contact our customer support team at support@desloc.com.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer support team at support@desloc.com.
Please include your order number and photos showing the condition of the product and its packaging, if available, so we can assist you more efficiently.
What should I do if I don’t receive my package?
If the tracking information shows that your package has been delivered but you have not received it, please contact our customer support team at support@desloc.com.
We also recommend checking the following locations before contacting us:
- Your mailbox, front door, garage, or other secure delivery locations
- Your building’s reception desk, mailroom, or security desk
- Other members of your household
- Nearby neighbors who may have accepted the package
- The carrier’s tracking page for delivery notes or photos
If your package has not arrived within 5 business days after the estimated delivery date, please contact us.
If a package is lost in transit, DESLOC will initiate an investigation with Amazon, our logistics partner. The investigation typically takes up to 10 business days. Once the investigation is complete and the package is confirmed as lost, DESLOC may provide either a replacement or a full refund.
Can I change my delivery address after my order has shipped?
Please review your delivery address carefully before placing your order.
Once a package has shipped, DESLOC is generally unable to change the delivery address. If you need to request a change, please contact the carrier directly to determine whether the package can be rerouted.
Carrier rerouting is not guaranteed and may result in additional fees or delivery delays.
Important address and shipping information
Before placing your order, please make sure that the recipient’s full name, phone number, postal code, and complete delivery address are accurate.
Missing or inaccurate information may result in:
- Shipping delays
- Additional charges
- Unsuccessful delivery attempts
- The package being returned to the sender
- Loss of the package
DESLOC is not responsible for delays or failed deliveries caused by incomplete or inaccurate information provided by the customer.
Customers are responsible for any applicable customs duties, import taxes, and other government-imposed charges. Destination-based shipping surcharges calculated by DESLOC will be displayed at checkout.
If you have any questions about delivery availability, address requirements, or shipping fees, please contact us at support@desloc.com before placing your order.