Smarter Access Starts Here — With the DESLOC App
Take full control of your smart lock anytime, anywhere with the DESLOC App — your all-in-one hub for keyless access, remote management, and real-time security alerts. Whether you’re at home or away, enjoy peace of mind with just a tap.
The DESLOC App is fully compatible with all D-Series smart lock models, ensuring seamless setup and smart control across your entire home.
What the DESLOC App Can Do
Remote Control, Anytime Anywhere
Unlock your door from anywhere with the DESLOC app—no gateway required.
Customizable User Management
Set custom permission levels and alerts for each user, giving you full control over access and notifications.
Vacation Mode for Worry-Free Travel
Activate vacation mode to block guest access—only admin users and temporary PINs can unlock when you're away.
Real-Time Alerts That Keep You Informed
Get instant push notifications for every unlock or abnormal attempt. Stay updated on all door activity, no matter the time
Emergency Anti-Hijacking Protection
Use your preset emergency fingerprint or PIN to trigger silent alerts and notify all linked users immediately.
Passage Mode for Seamless Entry
Keep your door unlocked for smooth access—perfect for parties, deliveries, or moving in and out with ease.
Download DESLOC App
How It Works – 1-2-3 Setup
1. Connection >
2. Pair Device >
3. Control Your Lock
Works Where You Live - Integrations
Your voice. Your command. Your home secured.
With DESLOC’s integration with Amazon Alexa, managing your smart lock is easier than ever. Just say “Alexa, is my door locked?” and get instant peace of mind. Voice control, smarter living.
[Coming soon!] Control your DESLOC smart lock with just your voice.
Thanks to seamless integration with Google Assistant, you can lock, unlock, or check your door status hands-free. Say “Hey Google, lock the front door” — and it’s done. Smart security meets ultimate convenience.
FAQ
Email (24/7 hours online):
support@desloc.com
Emergency Hotline:
+1 (888) 572 6136
Live-Chat: (MON-FRI)
8:00PM to 9:00AM PDT
What if the smart lock not unlocking with the DESLOC app?
Possible causes：
● Low battery
● Bluetooth / Wi-Fi connectivity issues
● Outdated firmware or app glitches
Solutions：
● Please use standatd new alkaline batteries; do not mix new and old batteries.
● Ensure your phone and lock are within range, the app has proper permissions, and the lock is synced.
● Restart the app, check for updates, or reset the lock if needed.
What can I do if the smart lock fail to connect to the phone's bluetooth?
● Ensure Adequate Power and Proximity: Make sure that your lock has enough battery power. A low battery level can hinder the Bluetooth connection. Also, ensure that you are close enough to the lock. Bluetooth connections work best when the devices are within a close range (within 3 meters).
● Check Your Phone's Bluetooth Settings: Verify if your phone's Bluetooth setting is turned on.
● Enable Location Services: Please ensure that your location services are enabled.
● Attempt a Lock Restart: If you've checked all the above and still can't connect to the lock, please try to restart the lock.
Can I use the DESLOC app while using the stand-alone mode?
D series has two operation modes, one is stand-alone mode, and the other is App mode. The two modes cannot run simultaneously. When one mode is selected,the other mode will be disabled and cannot be available.
1. If the stand-alone mode is selected: No App is downloaded, and you can directly operate the device; enter the initial passcode "123456" and modify and activate it;
2. If the App mode is selected: Please scan the QR code or download the App in the App Store, and then add the bound device;
3. To switch the operation mode: Restore the device to factory settings.
How to reset the lock through the DESLOC app?
Tap "Settings">"General"> "Reset Device". To reset the equipment, click "Confirm".
NOTE:
1. After reset, the lock will be restored to its factory default settings, reverting the Masterpasscode to "123456" and erasing all User passcodes and User fingerprints;
2. After the factory settings are restored, please change the initial administratorpasscode immediately,otherwise the motor does not work;
3. After the factory settings are restored, when the initial passcode is changed, the lock will automatically adapt to the door opening direction.
How to set the door opening direction by DESLOC app?
The DESLOC app will automatically calibrate during the device pairing process, so there is no need to set the door opening direction.